Can we launch on one channel first?
Yes. One channel and one useful conversation can be the initial engagement.
Can it send promotional messages?
Only within applicable channel rules and your approved consent and messaging practices. Outbound campaigns need their own operating scope.
Can it handle multiple languages?
Potentially. The required languages need suitable source content, testing and an escalation plan.
Can you improve an existing chatbot?
Yes. We can review failed conversations, knowledge gaps, routing and handoff problems.
Can it book appointments or provide order updates?
It can support these journeys when the source system, access checks and availability rules are suitable.
Can it connect to our CRM or helpdesk?
Where supported interfaces, identity, permissions and data rules allow. We validate this before confirming the scope.
Can customers reach a person?
The design includes an appropriate human handoff or accountable follow-up route for unresolved cases.
Do we need an AI chatbot?
Not always. Guided flows can work well for predictable tasks. AI is useful when varied questions require approved knowledge.
Do you only work with WhatsApp?
No. The service can cover website chat, WhatsApp, Messenger and Instagram, subject to each channel’s supported capabilities.